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WomensMonth | Tafadzwa Penny: A career is not just a ladder, it is a becoming

Tafadzwa Penny

Is the Ariana Grande discourse a concern or public scrutiny?

Maroefah Smith

Kayleigh Fazan believes retail's future depends on investing in people

Evan-Lee Courie

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Everlytic Insights

Why keeping your customers is now the smartest growth strategy

Cristelle Snyman

Your customers know when you’re faking it

Cristelle Snyman

Why relevance, not reach, is the real driver of email performance

Cristelle Snyman

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Thailand–South Africa Business Matching Forum brings new business opportunities to South Africa

Thailand–South Africa Business Matching Forum brings new business opportunities to South Africa

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WPP Enterprise Solutions has signed a strategic collaboration agreement with AWS to operationalise agentic AI for brands (Image source: © 123rf )

Delivering AI systems at the speed and scale to meet consumer demand

Jarred Trembath to lead Influential

Jarred Trembath to lead Influential

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Aston Martin creditors threaten legal action over branding rights deal

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The role of mobile in building brand loyalty

Nicholas Bednall 16 Apr 2018

#ECMA18: Cracking e-commerce conversion

#ECMA18: Cracking e-commerce conversion

Lauren Hartzenberg 16 Mar 2018

Consumer engagement today is shaped by technology

Consumer engagement today is shaped by technology

Gil Sperling 15 Mar 2018

Why it's time to reevaluate your customer communication, starting with email

Why it's time to reevaluate your customer communication, starting with email

Wynand Smit 13 Feb 2018

Brand consistency: Taking marketing to a higher level

Paula Sartini 6 Feb 2018

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Trends 2018: Omnichannel is the new normal

Jainita Khatri 25 Jan 2018

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Top ten global consumer trends

23 Jan 2018

#BizTrends2018: Top mobile trends for the 2018 consumer

#BizTrends2018: Top mobile trends for the 2018 consumer

Lynette Hundermark 8 Jan 2018

Leigh Andrews, editor-in-chief of marketing and media at Bizcommunity.

#BizTrends2018: Rewind from attention spam back to attention span

Leigh Andrews 8 Jan 2018

Mike Oelschig, head of advisory at Cerebra.

#BizTrends2018: The (eventual) rise of the social command centre in South Africa

Mike Oelschig 8 Jan 2018

mSurvey launches first CX survey in Kenya

mSurvey launches first CX survey in Kenya

16 Nov 2017

#Trending: The rise of consumer resilience

#Trending: The rise of consumer resilience

Louise Marsland 7 Nov 2017

Zimbabwe Customer Satisfaction Index launched

Zimbabwe Customer Satisfaction Index launched

24 Oct 2017

The power of consumer insights (combined with woke strategy and creative)

The power of consumer insights (combined with woke strategy and creative)

Thomas Sepheka 20 Oct 2017

Simelane and Cooper.

#BODCT: Surprise! THIS is today's African consumer

Leigh Andrews 11 Oct 2017

Mitigate market disruption by maximising customer experience

Mitigate market disruption by maximising customer experience

Julia Ahlfeldt 11 Sep 2017

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Why do some brands still shy away from giving consumers experiences?

Khangelani Dziba 8 Sep 2017

Zimbabwe turns the spotlight on customer experience

Zimbabwe turns the spotlight on customer experience

23 Aug 2017

Joe Fuster

#CEMAfrica2017: ‘Remember that I'm human' - your customer

Louise Marsland 21 Aug 2017

Phakiso Tlali

#CEMAfrica2017: Embracing a CX ‘citizen first' strategy in government

Louise Marsland 18 Aug 2017

Maksym Chornii © –

#CEMAfrica2017: "Be an experience business or be out of business" - Adobe

Leigh Andrews 17 Aug 2017

You hired them, now trust them to get the job done. JR Bale © –

#CEMAfrica2017: Your employees are always on - now TRUST THEM

Leigh Andrews 17 Aug 2017

Simply put? Cut the red tape and empower your staff. Scott Griessel © –

#CEMAfrica2017: CX predictions for the future, action to take TODAY

Leigh Andrews 16 Aug 2017

Analytics is critical, but data is being left out

Analytics is critical, but data is being left out

Danny Drew 27 Jul 2017

Creating great customer service to elevate business

Creating great customer service to elevate business

14 Jul 2016

Heino Gehle

Disruption through the on-demand economy

1 Jul 2016

Strat planning for client service and non-planners: Cape Town, 10 April

Stratplanning 3 Apr 2013

Zim business launch customer service organisation

Dumisani Ndlela 7 May 2008

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