Customer service | Bizcommunity

Customer service | Bizcommunity

News

CFAO South Africa appoints new executives to CFAO Mobility South Africa

Commercial & Industrial

CFAO South Africa appoints new executives to CFAO Mobility South Africa

Issued by Stone 2 days

Shipping

Fastway Couriers readies for record Black Friday parcel volumes across South Africa

Issued by Fastway Couriers 4 Nov 2025

Visa survey reveals SA's rapidly evolving payment landscape

Banking & Finance

Visa survey reveals SA's rapidly evolving payment landscape

4 Mar 2026

Neglecting customer experience is stunting small business growth

CRM

Neglecting customer experience is stunting small business growth

Liezel Jonkheid 2 Mar 2026

Global two-wheeler maker TVS Motors starts operations in SA

Dealers

Global two-wheeler maker TVS Motors starts operations in SA

26 Feb 2026

Access to finance and support boosts waste management SME’s client service and expansion plans

SMEs

Access to finance and support boosts waste management SME’s client service and expansion plans

Issued by Edge Growth 25 Feb 2026

Five Ways to Upskill Yourself Without Quitting Your Job

Higher Education

Five Ways to Upskill Yourself Without Quitting Your Job

Issued by College SA 14 Jul 2025

Anton van Heerden, CEO of DNA EOR

Trends

#BizTrends2026 | DNA EOR's Anton van Heerden: 8 global hiring shifts HR can’t ignore in 2026

Anton van Heerden 5 Feb 2026

No hassle service excellence, affordable contributions and increased benefits result in membership rise for Medshield

Medical Aid

No hassle service excellence, affordable contributions and increased benefits result in membership rise for Medshield

Issued by Medshield 30 Jun 2025

The wellness wave: Shaping a healthier South Africa through prevention

Medical Aid

The wellness wave: Shaping a healthier South Africa through prevention

Issued by Medshield 4 Aug 2025

Image source: DC Studio from

Labour Law & Unions

Essential or not? The debate over aviation services heats up

Brett Abraham and Amy King 4 Feb 2026

From TymeBank to GoTyme Bank: A bold new digital-first approach

Banking

From TymeBank to GoTyme Bank: A bold new digital-first approach

4 Feb 2026

Image source: rorozoa from

Trends

#BizTrends2026 | CMS South Africa team: How forward-looking legal and governance frameworks will shape business decisions

Sihle Bulose and Lebogang Molebale 2 Feb 2026

#Orchids&Onions: When Ryanair schools Elon Musk

#OrchidsandOnions

#Orchids&Onions: When Ryanair schools Elon Musk

Brendan Seery 22 Jan 2026

The future of CX: Why trust and empathy will drive consumer loyalty

CRM

The future of CX: Why trust and empathy will drive consumer loyalty

Liezel Jonkheid 22 Jan 2026

SA's top beauty professionals honoured at 2025 Sorbet Stars Citizen Awards

Health & Beauty

SA's top beauty professionals honoured at 2025 Sorbet Stars Citizen Awards

22 Jan 2026

Image credit: Philipp P Egli - Own work, ,

Nuclear Power

Eskom allays safety, loadshedding fears after reducing power at Koeberg

21 Jan 2026

Are you ready for the CX evolution? Here are the top 5 trends for 2026

Trends

Are you ready for the CX evolution? Here are the top 5 trends for 2026

Bruce von Maltitz 21 Jan 2026

Hotel 430 partners with JRK Training and Sam Hospitality on customer service excellence

Tourism

Hotel 430 partners with JRK Training and Sam Hospitality on customer service excellence

Issued by Sam Hospitality 21 Jan 2026

Image credit: Eskom

Energy

Eskom goes on the road with new Hub-on-Wheels customer service model

20 Jan 2026

Let’s chat about chatbots

Digital

Let’s chat about chatbots

Issued by We Do Digital 19 Jan 2026

Dr Chris Blair, Group Director at 21st Century

Trends

#BizTrends2026 | 21st Century's Dr Chris Blair: Navigating radical change in the working world

Chris Blair 15 Jan 2026

Mr Price looks for entrepreneurs to run in-store coffee outlets

Entrepreneurship

Mr Price looks for entrepreneurs to run in-store coffee outlets

14 Jan 2026

#BizTrends2026 | TymeBank's Miguel da Silva: 3 business trends SMEs should watch

Trends

#BizTrends2026 | TymeBank's Miguel da Silva: 3 business trends SMEs should watch

Miguel Da Silva 14 Jan 2026

Dunlop Tyres and Isuzu Motors South Africa partner to drive local enterprise development in Gqeberha

Manufacturing & Parts

Dunlop Tyres and Isuzu Motors South Africa partner to drive local enterprise development in Gqeberha

Issued by Dunlop Tyres SA 13 Jan 2026

Source: Supplied.

Office Property

Future-proofing real estate: How South Africa is adapting its property strategy

6 Jan 2026

Modern digital entrepreneurship requires both business management and entrepreneurship skills (Image source: © 123rf )

How To Start Up

5 opportunities & challenges of modern digital entrepreneurship

30 Dec 2025

The Canal Walk Retailer of the Year award was won by Silki (Image supplied)

Retail

Canal Walk celebrates retail awards

29 Dec 2025

7 Business trends your SME can leverage in 2026

SMEs

7 Business trends your SME can leverage in 2026

Issued by Domains.co.za 12 Dec 2025

2025 Startup Awards reveal SA’s most promising new ventures

Awards

2025 Startup Awards reveal SA’s most promising new ventures

Imran Salie 12 Dec 2025

Image credit: on Pexels

Medtech

5 ways AI is fast-tracking the evolution of healthcare

10 Dec 2025

Source: Supplied

Logistics & Transport

Bakwena announces holiday traffic plans: What drivers need to know

9 Dec 2025

Whitehouse & Continental Linen reaches 100 stores, celebrating local growth and job creation

Fashion & Homeware

Whitehouse & Continental Linen reaches 100 stores, celebrating local growth and job creation

Issued by Whitehouse & Continental Linen 5 Dec 2025

Boxer's latest expansion creates 287 new jobs, boosts local economies

Retailers

Boxer's latest expansion creates 287 new jobs, boosts local economies

3 Dec 2025

Remuneration & Payroll

Times 3 Technologies awarded ‘Platinum Elite’ status by Sage

Issued by Times 3 Technologies 30 Jan 2025

Marketing

Phygital: The future of brand connection in a blended world

Bonita Christie 28 Nov 2025

Dunlop Tyres enhances Mileage Warranty with extra coverage for drivers

Manufacturing & Parts

Dunlop Tyres enhances Mileage Warranty with extra coverage for drivers

Issued by Dunlop Tyres SA 27 Nov 2025

Source: Supplied. Norman Nyawo; Head: Merchant Solutions for Business and Commercial Banking at Standard Bank South Africa and Africa Regions & Offshore (acting).

Economy

Black Friday 2025: Mapping the digital transformation of township traders

26 Nov 2025

Vodacom taps Google Cloud to boost Africa’s AI rollout

Data & Analytics

Vodacom taps Google Cloud to boost Africa’s AI rollout

25 Nov 2025

Festive chaos: How POS downtimes cost retailers millions every year

Sales

Festive chaos: How POS downtimes cost retailers millions every year

Fatima Khota 25 Nov 2025

Business with heart: East Coast Radio's Season of Sharing raises over R1.8m!

Radio & Audio

Business with heart: East Coast Radio's Season of Sharing raises over R1.8m!

Issued by East Coast Radio 24 Nov 2025

Why great CX isn't about more channels, but smarter integration

CRM

Why great CX isn't about more channels, but smarter integration

24 Nov 2025

The partnership playbook: How strategic alliances are rewriting customer retention rules in SA

CRM, CX, UX

The partnership playbook: How strategic alliances are rewriting customer retention rules in SA

Michelle Geere, Issued by AdBot 21 Nov 2025

Unilever Food Solutions empowers township chefs with culinary masterclasses

Training

Unilever Food Solutions empowers township chefs with culinary masterclasses

21 Nov 2025

Clicks without credibility: Why ad spend alone won’t deliver this Black Friday

Retail Marketing

Clicks without credibility: Why ad spend alone won’t deliver this Black Friday

Issued by Hellopeter 12 Nov 2025

Source: Pexels.

Infrastructure & Utilities

How a major municipal utility cut call response rates from 36 to 16 hours in six months

Dzingira Matenga 12 Nov 2025

Pace Van and Bakkie Rental: Powering the future of business car rental in South Africa

Commercial & Industrial

Pace Van and Bakkie Rental: Powering the future of business car rental in South Africa

Issued by Pace Car Rental 10 Nov 2025

The business case for employee engagement

Marketing

The business case for employee engagement

Andrew Solomon, Issued by Achievement Awards Group 10 Nov 2025

Are you leading your business into an AI-ready future, ethically?

Artificial Intelligence

Are you leading your business into an AI-ready future, ethically?

Abel Rajoo, Issued by Ignition Group 7 Nov 2025

The agency of the future: From service provider to strategic partner

Marketing & Media

The agency of the future: From service provider to strategic partner

3 Nov 2025