Latest newsIn an era defined by customer-centric innovation and intelligent transformation, CEM Africa 2025 emerged as a landmark summit for CX excellence across the continent. Held at the Century City Conference Centre in Cape Town, this year’s 13th edition of the summit welcomed over 1,100 professionals from 17 countries, reinforcing its role as Africa’s most influential platform for customer experience leadership. 4 Sep 2025 Read more As the continent’s leading customer experience (CX) event returns to Cape Town next week, the CEM Africa Summit 2025 promises to confront the industry’s toughest challenges head-on, from fragmented data strategies and siloed teams to the rising demand for human-centered digital experiences. 7 Aug 2025 Read more Customer expectations are evolving, and businesses must keep pace to stay competitive. The Customer Experience Africa Summit (CEM), hosted by Vuka Group on 12 to 14 August 2025 at Century City Conference Centre in Cape Town, is set to be a defining moment for the industry. 29 Jul 2025 Read more
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