CRM, CX, UX News

#WomensMonth

Harambee's new Breaking Barriers report: A gender lens to the analysis of South Africa's youth employment challenge

Missed Women’s Day? We’ve given you a whole month!

What happens when safer spaces become a business’s most powerful legacy? Jennifer Erasmus explains.

Katja Hamilton

MADE POSSIBLE BY:

More #WomensMonth

Everlytic Insights

Why keeping your customers is now the smartest growth strategy

Cristelle Snyman

Your customers know when you’re faking it

Cristelle Snyman

Why relevance, not reach, is the real driver of email performance

Cristelle Snyman

MADE POSSIBLE BY:

More Everlytic Communication Insights

Subscribe & Follow

Promoted

Penquin Award-winning gin brand Ginologist appoints Penquin

2 days

Advertise your job vacancies

WPP Enterprise Solutions has signed a strategic collaboration agreement with AWS to operationalise agentic AI for brands (Image source: © 123rf )

Delivering AI systems at the speed and scale to meet consumer demand

The Clio Awards rankings are out now. Source: Clio Awards.

South African ad talent earns top spots in Clio Africa & ME rankings

By Karabo Ledwaba 5 hours

Thailand–South Africa Business Matchmaking Forum creates new trade opportunities

Thailand–South Africa Business Matchmaking Forum creates new trade opportunities

7 hours

More news

Image source: Gallo/Getty.

The digital dash for Africa

25 Oct 2019

Image credit: Joshua Rodriguez on Unsplash.

How businesses can create lasting impressions, retain customers for a long time

Mark Wilson 25 Oct 2019

The reason AI can predict consumer behaviour

The reason AI can predict consumer behaviour

Vian Chinner 11 Oct 2019

Know your business inside out with a Biz Office

Know your business inside out with a Biz Office

Bizcommunity.com 2 Oct 2019

Image source: Gallo/Getty.

WhatsApp revolutionising business communication

25 Sep 2019

#GartnerSYM: Offering the 'everything customer' the multi-experience

#GartnerSYM: Offering the 'everything customer' the multi-experience

Leigh Andrews 17 Sep 2019

Image credit: Thought Catalog on Unsplash.

Do you know what your customers want their customers to experience?

Jane Stevenson 3 Sep 2019

Image credit: Zoe Holling on Unsplash.

Key findings from Warc's 2019 Future of Strategy report

28 Aug 2019

Image credit: hj barraza on Unsplash.

Results from Agency Scope UK 2018/2019 indicate concerns with consumers and the changing digital environment

Johanna McDowell 19 Aug 2019

Customer engagement in an omnichannel world

Customer engagement in an omnichannel world

Mo Areff 13 Aug 2019

Image credit: Tumisu from Pixabay.

Here's what SMEs need to know about using their customer communication channels effectively

Greg Chen 2 Aug 2019

Image credit: Franki Chamaki on Unsplash.

There is no such thing as market saturation

Bogosi Motshegwa 30 Jul 2019

5 ways to drive growth through customer retention

5 ways to drive growth through customer retention

Kirsty Sharman 25 Jul 2019

3 steps towards 'glass boxing' your company with a Biz Press Office

3 steps towards 'glass boxing' your company with a Biz Press Office

Bizcommunity.com 23 Jul 2019

There's a need for more disruption in Africa's tech scene

There's a need for more disruption in Africa's tech scene

Olukayode Kolawole 22 Jul 2019

Roan Mackintosh, commercial director at DQ&A

The road to marketing redemption is paved in data

Roan Mackintosh 16 Jul 2019

Image credit: Thought Catalog on Unsplash

Social media has made brands less relevant, not more

Estelle Nagel 15 Jul 2019

Image credit: Mein Deal on Unsplash.

How to use design thinking to build the next Amazon

Anne-marie le Roux 15 Jul 2019

Image source: Gallo/Getty.

Leveraging digital technology to boost Nigeria's MSMEs

4 Jul 2019

New report reveals customers want security, service and localised experiences

New report reveals customers want security, service and localised experiences

25 Jun 2019

Dee Chetty, Accenture Interactive Lead for Africa.

The future of customer personalisation lies with AI

Dee Chetty 14 Jun 2019

How CRM can add measurable value to your brand

Michael Gullan 13 Jun 2019

Wayne Hull
Photographer: Rikki Hibbert

#IABSummit19: The digital transformation opportunity starts with you

Jessica Tennant 4 Jun 2019

#AWE2019: Highlights from Day 1

#AWE2019: Highlights from Day 1

Johan Walters 30 May 2019

Is your brand telling the true story?

Yaw Dwomoh 13 May 2019

Image source: Gallo/Getty.

Imagine a world without data?

Joaquim Bretcha Boix 13 May 2019

Up, close and very personalised

Up, close and very personalised

Refilwe Maluleke 23 Apr 2019

Six steps to successful customer relationship management

Six steps to successful customer relationship management

Eben Esterhuizen 16 Apr 2019

Bizcommunity sends a clear message that Africa is open for business

Bizcommunity sends a clear message that Africa is open for business

dotAfrica 9 Apr 2019

Bizcommunity launches BIZ | Daily top story headlines

Bizcommunity launches BIZ | Daily top story headlines

Bizcommunity.com 8 Apr 2019

Let's do Biz