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DHL Express launches live chat to enhance customer experience

"Customers benefit from quicker response times and by interacting with the company with the channels that are most convenient to them. "The deployment of MCT is a great step towards our goal of continuously improving our customers' experience."

20 Nov 2019

John Ugbe.
#AfricaCom: TV content future will be shaped by OTT

OTT has disrupted the way we experience content: visually, auditory and in several other ways...

By Louise Marsland 20 Nov 2019

Nicole Hartnett, senior marketing scientist, Ehrenberg-Bass Institute. Image source: .
Warc announces Best Use of Data shortlist for Warc Media Awards 2019

Warc has released the first shortlist for the Warc Media Awards 2019...

20 Nov 2019

Annual digital commerce spend to climb to $19tn by 2024
Annual digital commerce spend to climb to $19tn by 2024

A new study by Juniper Research reveals that global spending on digital commerce will reach $18.7 trillion by 2024, up from $11.2 trillion in 2019...

20 Nov 2019

Image source: Gallo/Getty.
Community developers gather with Facebook in Kenya

Facebook to host Leads of its Developer Circles from across SSA ahead of the Facebook iD8 Nairobi Conference...

19 Nov 2019

Boomplay and Sony partner on Africa content
Boomplay and Sony partner on Africa content

Boomplay and Sony Music Entertainment are set to expand their footprint in Africa with new partnership...

19 Nov 2019

Study examines engagement boosting on platforms
Study examines engagement boosting on platforms

Rutgers University has released a study where researchers analysed how Google, Facebook and Instagram repeatedly change boundaries between smart visibility strategies and 'cheating the system'...

19 Nov 2019

Screenshot from .
D&AD announces theme and identity for 2020 D&AD Festival

D&AD's new theme for its 2020 Festival has been announced. The theme, 'Imagine everything', encapsulates the ambition and scope of this year's event: a global festival celebrating creativity...

19 Nov 2019

Africa has the potential to be an economic powerhouse
Africa has the potential to be an economic powerhouse

Both North-South and South-South cooperation in Africa is vital as a critical part of Africa's development...

18 Nov 2019

#AfricaCom: Tech skills needed to create future jobs on the 'side-hustle' continent
#AfricaCom: Tech skills needed to create future jobs on the 'side-hustle' continent

Up to 18 million jobs need to be created annually just to absorb the new entrants each year. This is unprecedented globally and doesn't even include the unemployed and underemployed...

By Leigh Andrews 18 Nov 2019

#AfricaCom: Smartphone costs the biggest barrier to a digitally inclusive Africa
#AfricaCom: Smartphone costs the biggest barrier to a digitally inclusive Africa

The next technological evolution is advancing at an exponential rate and by leaving out some on this journey, we allow the current societal divides and inequalities to deepen...

By Sindy Peters 15 Nov 2019

#AfricaCom: "Every consumer today behaves like a millennial, your business needs to catch up!"
#AfricaCom: "Every consumer today behaves like a millennial, your business needs to catch up!"

Dion Jerling, co-founder of Connect Earth was chair of the third and final day of AfricaCom 2019's keynote sessions. He said there had been closer to 17,000 attendees than predicted 15,000 and convened a panel discussion on getting user experience (UX) right...

By Leigh Andrews 15 Nov 2019

Image credit: Brooke Lark on Unsplash.
How AI is helping brands manage their online reputation

The use of artificial intelligence (AI) and machine learning is on the rise, but it's important to know which reputation management processes should and shouldn't be automated...

By Ashleigh Wainstein 15 Nov 2019

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5 insights into event success

According to brand experience expert and group managing director of CWDi, Samantha Gabriel, eventgoers no longer respond to a one-dimensional approach. In the information age, we're bombarded with data all the time and we're more likely to retain it if it's linked to a memorable experience...

By Samantha Gabriel 15 Nov 2019

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Peace in the Horn of Africa leads to economic recovery

Horn of Africa countries launch regional initiative as peace dividend beckons, $15 billion investment on the cards...

14 Nov 2019

Boomerang Africa launches original songs for kids
Boomerang Africa launches original songs for kids

Boomerang Africa introduces nine fun, playful and easy to remember local original tunes for kids to singalong to celebrate...

14 Nov 2019

Yolisa Phahle, CEO of general entertainment at the MultiChoice Group, presenting the final keynote session of the second day of AfricaCom 2019.
#AfricaCom: Why "African time" is now for African storytelling, by Africans

Yolisa Phahle, CEO of general entertainment at the MultiChoice Group, presented the final keynote session of the second day of AfricaCom 2019. As "a South African who lives and breathes the African dream," she explains why they're retelling possibly the greatest African story of all time, with global appeal...

By Leigh Andrews 14 Nov 2019

All the AfricaCom winners. Image supplied.
All the 2019 AfricaCom Awards winners!

The 12th annual AfricaCom Awards recognised minister Stella Ndabeni-Abrahams, South Africa's Minister of Telecommunications and Postal Services with an inaugural Government Leadership Award...

14 Nov 2019

Image source: Gallo/Getty.
Putting the 'me' in Africa's media and entertainment industry

Consumer demand for personalisation drives revenue growth in Africa's Entertainment & Media industry, according to PwC's 'Africa Outlook', which is a comprehensive source of analyses and five-year forecasts of consumer and advertising spending across five African countries...

13 Nov 2019

Workers pack coffee sachets at the Dormans coffee factory in Nairobi, Kenya. Credit: The Conversation Africa/EPA/Daniel Irungu.
African countries can't industrialise? Yes, they can

Narratives are essential... And if there is a narrative where getting it right or wrong matters hugely, it is the narrative about Africa's industrial development...

By Wim Naudé 13 Nov 2019

Pieter de Villiers, co-founder and CEO, Clickatell
#AfricaCom: Chat commerce leapfrogs in Africa

Chat commerce and chat banking have revolutionised the way companies are serving their customers. Without having to invest in new architecture, companies are able to meet and engage with their clients on the platforms of their choice...

13 Nov 2019

Image credit: Google Africa.
#GoogleforSouthAfrica: Contributing to connectivity

Free fast internet is a game-changer, but while public Wi-Fi is highly valued by South Africans, deploying a sustainable service can be challenging...

By Danette Breitenbach 13 Nov 2019

Image credit: Epica Awards.
#EpicaAwards2019: SA's VMLY&R announced as one of the finalists!

The 2019 Epica Awards shortlist has been announced with South Africa's VMLY&R's "Don't Tell Me What To Do" campaign for Edgars revealed as a finalist in the Branded Content - Music Video category...

13 Nov 2019

Image source: Getty/Gallo
#AfricaCom: Future of digital financial services in Africa

According to the World Economic Forum, there are 700m people using digital financial services globally, of which half are in Africa...

By Nicci Botha 12 Nov 2019

Glenn Carstens-Peters via .
Apple, Disney and Netflix's streaming battle isn't winner-take-all

With the recent launch of Apple TV Plus and the imminent arrival of Disney Plus, the video landscape has never looked so competitive...

By Amanda Lotz & Ramon Lobato 12 Nov 2019

Scanlan presenting at AfricaCom 2019.
#AfricaCom: How to accelerate digital transformation to 5G the right way

The 22nd edition of Africacom took place from 12 to 14 November 2019 at the CTICC in Cape Town. Chair for the first morning of Africacom's headline keynotes was Toby Shapshak, editor-in-chief of Stuff magazine, with Paul Scanlan, CTO of carrier business group at Huawei technologies, up first on all things 5G and even 'facial recognition' of fish...

By Leigh Andrews 12 Nov 2019

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Africa Canal + Adds M6 International to its bouquets

Canal + In Africa is now integrating the M6 International TV channel into its television packages...

12 Nov 2019

The cast of Keeping Up With the Kardashians picking up the Reality Show of 2019 People's Choice Award. Image credit: Christopher Polk/E! Entertainment/NBCU Photo Bank.
Check out all the winners of the 2019 E! People's Choice Awards

The second edition of the E! People's Choice Awards was recently held at Barker Hangar in Santa Monica, California in the US...

12 Nov 2019

CPJ deepens database of attacks on the press
CPJ deepens database of attacks on the press

A newly updated database on CPJ.org visualises the trend of media attacks in recent times - and how it combines and contrasts with other trends in decades of research on journalists who have been imprisoned or killed or who have gone missing because of their work since 1992...

By Elana Beiser 12 Nov 2019

Can Africa overcome these threats to security and stability?
Can Africa overcome these threats to security and stability?

Our continent is hurtling towards an uncertain future that is being shaped by the forces of the Fourth Industrial Revolution...

By Pedro Guerreiro 11 Nov 2019

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