Sales Call Centre Agent

Job description

• Matric qualification is required.

• A minimum of 2–5 years’ experience in sales is required.

• Banking services experience is advantageous.

• Proven experience in outbound sales applications is essential.

• Understanding of compliance and KYC principles is advantageous.

• Proficiency in Microsoft Office, with strong Excel skills.

• Meet the set standards of sales productivity and quality to achieve set KPIs and financial targets.

• Ability to multi-task, managing new, in-progress, and decisioned applications in a structured and focused manner.

• Contacting and following up with customers to request additional documentation and information required for application completion and sales conversions.

• Demonstrate a good understanding of company rules and policies.

• Proactively engage with customers and provide timely feedback on submitted applications.

• Accurately communicate both positive and negative application decisions with a strong focus on customer service.

• Contribute positively to a collaborative team and working environment.

• Ability to work within strict turnaround times while ensuring a superior customer experience.

• Act as the primary point of contact for clients across all channels, handling calls and emails, resolving complaints, and processing applications efficiently and timeously.

Requirements

• Artificial intelligence

• Banking

• Business acumen

• Customer relations

• Data analysis tools

• Financial compliance

• Microsoft excel

• Sales