Account Manager Snr

Job description

1.Enhance and expand key accounts; identify and secure new business opportunities to boost revenue and client base.

• Drive growth in key accounts, consistently exceeding previous fiscal year’s achievements in line with the company’s budget.
• Deliver superior agency and client service, offering tactical direction and innovative solutions.
• Proactively manage and strategize sales activities for optimum results.
• Seek out and secure new business opportunities to enhance company profitability.
• Develop and implement strategic solutions for clients, aligning with their broader media and strategy plans.
• Ensure the retention of existing clients by consistently exceeding their expectations with high-quality, impactful work.

2. Manage client relationships

• Clearly comprehend and communicate client strategic and operational requirements
• Consistently achieve high client satisfaction, measured through targeted feedback, reviews, and campaign responses.
• Continuously adapting and adjusting approaches to benefit client and company needs
• Actively communicate and network across all company departments to facilitate effective problem-solving.
• Establishing, maintaining, and developing all business relationships
• Skillfully negotiate with clients to optimize proposals, ensuring alignment with both client and company objectives

3.Manage contracts or sales agreements

• Manage requests from clients for contract change details or requirements
• Collaborate with the legal department to review contract parameters, ensuring legal compliance.
• Facilitate and implement necessary amendments to existing contracts as required.
• Proactively manage contract renewals, ensuring completion well before their expiry dates.

4.Reporting and forecasting

• Maintain rigorous CRM discipline; deliver accurate forecasting, pipeline health checks, and internal reporting to drive business planning.

5.Strategic account growth

• Design and implement long-term account growth strategies; proactively identify upsell and partnership opportunities across the portfolio.

6.Organisational capacity

• Mentor and coach junior sales staff; contribute actively to building a high-performing, knowledge-driven team culture.

Requirements

• Matric essential
• A formal qualification in media would be advantageous
• Minimum 3 years in sales – 1 year in industry (FMCG)
• Strong CRM experience, ideally HubSpot or salesforce
• Analysis and problem solving
• Planning and organising
• Presentation skills
• Professional/technical skills
• Negotiating skills
• Attention to detail
• Customer service orientation
• Interpersonal sensitivity
• Investigative orientation
• Oral and written communication
• Resilince
• Teamwork
• Ability to handle and process large amounts of information and simultaneous tasks
• Strong commercial acumen
• Excellent active listening skills
• Readily takes initiative

Posted on 07 Apr 15:58, Closing date 6 Jun