Front Counter Shop Assistant

Job description

We are looking for a professional, energetic and customer-focused Front Counter Shop Assistant to join our busy print shop team.

The successful candidate will assist customers at the front counter, process print orders, prepare files for printing and help maintain smooth day-to-day store operations in a fast-paced retail environment.

Key Responsibilities:

• Assisting customers with print and copy requests
• Providing recommendations and solutions for customer printing needs
• Working on computers to prepare and send files to print
• Operating digital printing equipment
• Basic finishing and bindery work (cutting, laminating, binding, etc.)
• Handling cash register transactions
• Answering phones and responding to customer queries
• Maintaining store cleanliness and presentation
• Assisting with production deadlines and workflow management

Requirements:

• Strong customer service and communication skills
• Computer literacy essential
• Experience with Microsoft Office
• Good attention to detail and problem-solving ability
• Ability to work under pressure in a fast-paced environment
• Basic numeracy and cash-handling skills
• Fluent in English
• Reliable, punctual and well presented

Advantageous:

• Previous retail or customer service experience
• Experience in a print shop or digital print environment
• Knowledge of PDF handling or basic graphic design software

This is an active role that requires standing for extended periods and managing multiple urgent tasks throughout the day.

If you have not received feedback within 14 days of applying, please consider your application unsuccessful.

Applications must be submitted via email. Only shortlisted candidates will be contacted.

Requirements

• Strong customer service skills
• Good communication and people skills
• Ability to work in a fast-paced retail environment
• Able to handle pressure and meet deadlines
• Good computer skills
• Attention to detail
• Problem-solving ability
• Able to multitask efficiently
• Professional and well presented
• Reliable and punctual
• Able to follow company procedures and brand standards
• Cash handling and basic maths skills
• Team player with a positive attitude
• Able to work independently when required
• Quick learner and adaptable
• Good time management and organisational skills

• Retail experience
• Print shop or print production experience
• Experience working with customers face-to-face
• Knowledge of Microsoft Office and PDF handling
• Basic understanding of printing, copying and finishing