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Customer Relations
| Remuneration: | R9000 - R16000 per month basic salary |
| Location: | Johannesburg, Rosebank |
| Remote work: | Some remote work allowed |
| Education level: | Matric |
| Job level: | Student |
| Type: | Contract |
| Reference: | #FSCREM025 |
| Company: | Falcon |
Job description
Work for a well-established and trusted customer-owned bank that holds itself to the highest standards, empowering customers to use their money to create a world where people and the planet thrive. We are looking for a Customer Service Consultant to join their forward-thinking and supportive team, providing flexible working arrangements for a work-life balance.As the first point of contact for customers, you will be managing a high volume of inbound enquires as well as outbound follow-up activity. Providing a thorough service, you will also be identifying opportunities to assist customers with the bank's range of products and services and liaise with internal teams to provide solutions.
- Managing a high volume of calls and communication via live chat, email and social media
- Assist customers with enquiries such as opening accounts, internet banking, payment transfers, foreign exchange, credit cards, insurance products and more
- Conduct outbound calls to customers to follow-up enquiries and welcome new customers
- Manage queries in accordance with the bank’s policies and procedures in a timely, professional and efficient manner
Basic requirements:
To succeed in this position, you will be able to demonstrate your previous customer service experience, ability to build rapport and problem solve. Key success factors include:
- Previous experience in call centre, retail, hospitality or customer-focused administrative role
- Strong written and verbal communication skills
- Confident computer skills and navigating multiple systems
- Demonstrated experience working in a fast-paced environment and ability to multitask
- Experience within banking, insurance or financial services is desirable but not essential
Successful applicants will be required to have full availability to work a rotating roster Monday to Friday between 8am and 8pm, as well as a rotational Saturday 9am-2pm shift.
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV.
Requirements
Core skills- Strong communication and interpersonal skills
- Ability to multitask
- Excellent conflict resolution skills
- Excellent knowledge of financial products and services
- Ability to use CRM software
Company Description
Adjusting the corporate world for the fast worldPosted on 06 Jun 16:32, Closing date 5 Aug
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