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      Customer Service Intern

      Location:Cape Town
      Company:Highbury Media T/A Habari Media

      Daddy's Deals is a South African marketing and social buying platform that has been curating high-quality deals and experiences since 2011. We work with hand-picked, big-name businesses to offer our customers something special while our merchants get access to our ever-expanding database and various marketing initiatives. We believe in building trust with our customers and business partners for long-term success.

      We are looking for a Customer Service Intern to join our team and help maintain our excellent service standards.

      Main responsibilities:

      Addressing customer complaints, responding to inquiries, and resolving common issues such as registration, checkout, and guiding users on site functionality through:
      • Inbound phone support
      • Live chat / WhatsApp
      • Email
      • Social media platforms
      • Making outbound calls to follow up with customers or merchants and to check on delivery statuses
      • Meeting and exceeding performance targets related to resolution times, response rates, customer feedback, and service quality     
      Qualifications:
      • At least two years’ experience in an inbound call centre environment
      • Fluent in both spoken and written English and Afrikaans
      • Proficiency in a third official language is advantageous
      • Demonstrated ability to deliver exceptional customer service and consistently meet or exceed daily targets
      • Strong verbal and written communication skills (email proficiency is especially important)
      • E-commerce experience preferred, with solid digital skills, including CRM or communication platforms
      • Competent in using backend admin systems and able to quickly learn new technologies
      • Experience with Freshdesk, Zendesk, or similar tools


      Posted on 09 Apr 13:42, Closing date 8 Jun

      Highbury Media T/A Habari Media
      Highbury Media creates top-tier publications for print and digital media, both for our own brands and those of our clients.
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