Customer experiences | Bizcommunity

Customer experiences | Bizcommunity

News

Source: South African Tourism's official website

Tourism & Travel

Travel shifts beyond sightseeing as demand for immersive experiences grows

24 Jun 2026

Companies must design employee-led customer experience to secure loyalty and revenue

CRM

Companies must design employee-led customer experience to secure loyalty and revenue

Liezel Jonkheid 17 Jun 2026

Source: Supplied.

Economy

GSMA calls for investment and policy reform to unlock Africa’s digital potential

17 Jun 2026

Digital and wellness ecosystems reshape the future of the long-term insurance industry

Insurance & Actuarial

Digital and wellness ecosystems reshape the future of the long-term insurance industry

Issued by Insight Survey 15 Jun 2026

South Africa’s spam-call era is over and call centres must evolve or die

Direct Marketing

South Africa’s spam-call era is over and call centres must evolve or die

JG Bezuidenhout, Issued by Offernet 11 Jun 2026

#YouthMonth | Ocean Basket's Lizandre Keller on why brands are rewriting the rules for Gen Z

Technology

#YouthMonth | Ocean Basket's Lizandre Keller on why brands are rewriting the rules for Gen Z

Evan-Lee Courie 10 Jun 2026

From spare rooms to national brands - Fastway Couriers on South Africa's home business revolution

SMEs

From spare rooms to national brands - Fastway Couriers on South Africa's home business revolution

Issued by Fastway Couriers 4 Jun 2026

Adclick Africa wins 2 MMA Smarties 2026 Awards for AI-driven campaign

Marketing

Adclick Africa wins 2 MMA Smarties 2026 Awards for AI-driven campaign

Issued by Oak Ventures 2 Jun 2026

Artificial Intelligence

Why AI made your brand your most valuable asset

Courtney Chapple, Issued by Brave Group 28 May 2026

Converge Africa 2026 brings Africa’s digital commerce ecosystem together in Cape Town

Events & Conferencing

Converge Africa 2026 brings Africa’s digital commerce ecosystem together in Cape Town

Issued by Converge Africa 18 May 2026

Retail

Siya Kolisi named brand partner of Amazon South Africa

13 May 2026

SMS + RCS + WhatsApp

Digital

SMS + RCS + WhatsApp

Issued by Celerity.chat 12 May 2026

Food & bev. services

What McDonald’s SA’s new CMO plans next: A customer-first, digitally-driven brand

Evan-Lee Courie 6 May 2026

The TV vs digital debate is over. Digital won

Digital

The TV vs digital debate is over. Digital won

Issued by TDMC 23 Apr 2026

African retail’s future hinges on tech-driven consumer insights

CRM

African retail’s future hinges on tech-driven consumer insights

Blessed Hwaire 23 Apr 2026

Sedfa backs Africa’s next generation of digital businesses at Converge Africa 2026

SMEs

Sedfa backs Africa’s next generation of digital businesses at Converge Africa 2026

Issued by Converge Africa 17 Apr 2026

Refinery marks 10 years with expanded impact on everyday fashion

Fashion & Homeware

Refinery marks 10 years with expanded impact on everyday fashion

20 Mar 2026

Krispy Kreme takes flight on a new partnership with Lift

Food & bev. services

Krispy Kreme takes flight on a new partnership with Lift

Issued by Krispy Kreme 12 Mar 2026

Kero partners with Dotgo

Digital

Kero partners with Dotgo

Issued by Celerity.chat 4 Mar 2026

Franchising emerges as South Africa's unlikely economic saviour

Franchising

Franchising emerges as South Africa's unlikely economic saviour

Karen Keylock 20 Feb 2026

Retailers embrace tokenisation for secure, personalised customer experiences

Banking & Finance

Retailers embrace tokenisation for secure, personalised customer experiences

Peter Ludi 11 Feb 2026

Woolworths introduces MyDifference: A new era in customer loyalty

Retailers

Woolworths introduces MyDifference: A new era in customer loyalty

5 Feb 2026

#BizTrends2026 | Tom Kaneshige on how CMOs seized strategy in an age of chaos

Marketing

#BizTrends2026 | Tom Kaneshige on how CMOs seized strategy in an age of chaos

Tom Kaneshige 22 Jan 2026

Clockwork appoints Jakes Naudé as managing director for Technology and Innovation

Digital

Clockwork appoints Jakes Naudé as managing director for Technology and Innovation

Issued by Clockwork 19 Jan 2026

In 2026 the CMO Council reflects on 25 years of an evolving and defining role for the chief marketing officer in the C-Suite (Image source: © CMO Council )

Marketing

CMO Council's 25th anniversary reflects on CMOs evolutionary role

15 Jan 2026

Tech jobs rebound: Signs of recovery in 2025

Talent Acquisition

Tech jobs rebound: Signs of recovery in 2025

Anja Bates, Issued by Pnet 5 Jan 2026

Famous Brands enters Malaysia with Steers and Debonairs combo

Food & bev. services

Famous Brands enters Malaysia with Steers and Debonairs combo

10 Dec 2025

Checkers Hyper opens first Lego shop-in-shop in Paarl

Retailers

Checkers Hyper opens first Lego shop-in-shop in Paarl

9 Dec 2025

Northlink TVET College marks a defining milestone in entrepreneurial development

Higher Education

Northlink TVET College marks a defining milestone in entrepreneurial development

Thembela Ka Mgudlwa, Issued by Northlink College 8 Dec 2025

VML acquires digital innovation agency

Advertising

VML acquires digital innovation agency

8 Dec 2025

Branding

Adobe bets $1.9bn on brand visibility, acquiring Semrush

25 Nov 2025

AI is retailers' secret weapon for Black Friday

Technology

AI is retailers' secret weapon for Black Friday

Rowen Pillai 21 Nov 2025

SA's first Walmart store confirms opening date

Retailers

SA's first Walmart store confirms opening date

18 Nov 2025

Pace Van and Bakkie Rental: Powering the future of business car rental in South Africa

Commercial & Industrial

Pace Van and Bakkie Rental: Powering the future of business car rental in South Africa

Issued by Pace Car Rental 10 Nov 2025

Are you leading your business into an AI-ready future, ethically?

Artificial Intelligence

Are you leading your business into an AI-ready future, ethically?

Abel Rajoo, Issued by Ignition Group 7 Nov 2025

Paula Hulley, IAB South Africa connected commerce committee chair, explores the importance of integrating online and offline shopping to create seamless customer experiences and pave the way for a new era of retail (Image source: © 123rf )

Digital

How to integrate online and offline for a seamless customer experience

Paula Hulley 27 Oct 2025

The ultimate Black Friday 2025 survival guide for South African e-commerce retailers October 2025

E-commerce

The ultimate Black Friday 2025 survival guide for South African e-commerce retailers October 2025

Issued by TDMC 15 Oct 2025

Dr Gillian Hammah at the Nedbank IMC Conference 2025.

IMC Conference

#NedbankIMC2025 | Dr Gillian Hammah's 7 steps to integrating AI in your business

Karabo Ledwaba 6 Oct 2025

Loyalty programmes are transforming into lifestyle ecosystems

CRM

Loyalty programmes are transforming into lifestyle ecosystems

19 Sep 2025

FNB eBucks dominates South African Loyalty Awards 2025

CRM

FNB eBucks dominates South African Loyalty Awards 2025

11 Sep 2025

How AI is taking e-commerce places in South Africa

E-commerce

How AI is taking e-commerce places in South Africa

Issued by TDMC 10 Sep 2025

Incubeta acquires RocketSource to expand human-centred AI capabilities

Artificial Intelligence

Incubeta acquires RocketSource to expand human-centred AI capabilities

Issued by Incubeta 10 Sep 2025

The winners at Ask Africa 2025 Orange Index presentation for the telecommunications sector (Image supplied)

Telecoms & Networks

In telco “good enough” is not good enough

29 Aug 2025

Famous Brands and MoEngage join forces for personalised customer experiences

Technology

Famous Brands and MoEngage join forces for personalised customer experiences

29 Aug 2025

Image source: Jakub Jirsak –

Law Practice

5 questions every in-house counsel should ask before implementing AI

Melissa Steele 27 Aug 2025

AI is shaping the future of banking with smarter systems

Banking

AI is shaping the future of banking with smarter systems

Issued by Helm 27 Aug 2025

Rising confidence in SA's small businesses amid growing pains

SMEs

Rising confidence in SA's small businesses amid growing pains

Gerhard Hartman 18 Aug 2025

The 7th edition of the South African Customer Experience Report has been released (Image supplied)

CRM, CX, UX

SA CX Report: The rise of Bothism

Danette Breitenbach 12 Aug 2025

How CEM Africa, the continent's leading CX summit signals the next wave of customer experience innovation

CRM, CX, UX

How CEM Africa, the continent's leading CX summit signals the next wave of customer experience innovation

Issued by CEM Africa Summit 29 Jul 2025