Customer experience | Bizcommunity

Customer experience | Bizcommunity

News

Cell C moves to AI-driven network optimisation in new Odine deal

Telecoms & Networks

Cell C moves to AI-driven network optimisation in new Odine deal

7 hours

What it really means to be a Change Champion

Marketing

What it really means to be a Change Champion

Issued by Can!do 9 hours

Neglecting customer experience is stunting small business growth

CRM

Neglecting customer experience is stunting small business growth

Liezel Jonkheid 11 hours

Luke Oliver, head of food at Mr D

Food & bev. services

State of the food nation: What South Africa is really ordering right now

Issued by aHead Marketing Services 25 Feb 2026

Converge Africa proudly announces Amazon South Africa as a Diamond partner

Exhibitions & Events

Converge Africa proudly announces Amazon South Africa as a Diamond partner

Issued by Converge Africa 25 Feb 2026

Geely Auto kicks off 2026 with strong global sales growth

Commercial & Industrial

Geely Auto kicks off 2026 with strong global sales growth

23 Feb 2026

Pedros snaps up Bird & Co in bold expansion move

Food & bev. services

Pedros snaps up Bird & Co in bold expansion move

Issued by Pedros 20 Feb 2026

10 years of Starbucks in SA: A coffee journey with CEO Adrian Maizey

Food & bev. services

10 years of Starbucks in SA: A coffee journey with CEO Adrian Maizey

Evan-Lee Courie 23 Feb 2026

Source: Supplied. Mark Danckwerts, Head: Insurance, KPMG One Africa.

Finance

KPMG report: African financial sector bets big on AI and growth strategies

18 Feb 2026

Can banks restore trust after app failures shake customer confidence?

Banking & Finance

Can banks restore trust after app failures shake customer confidence?

Nitesh Singh 17 Feb 2026

Discovery opens UK visa centre in Sandton

Travel

Discovery opens UK visa centre in Sandton

17 Feb 2026

The Rolex Boutique opens in Sandton City

Retail

The Rolex Boutique opens in Sandton City

16 Feb 2026

From shop floor to supply chain: retail security takes centre stage at Securex South Africa

Security

From shop floor to supply chain: retail security takes centre stage at Securex South Africa

Issued by Securex 12 Feb 2026

Behind Dis-Chem's Better Rewards: How fintech, real-time data and retail tech are redefining loyalty in SA

Retail

Behind Dis-Chem's Better Rewards: How fintech, real-time data and retail tech are redefining loyalty in SA

Evan-Lee Courie 11 Feb 2026

CX outsourcing is shifting from scale to strategic outcomes

CRM

CX outsourcing is shifting from scale to strategic outcomes

Clinton Cohen 11 Feb 2026

From gas pumps to grocery hubs: The future of SA's forecourts

Retail Services

From gas pumps to grocery hubs: The future of SA's forecourts

Karen Keylock 10 Feb 2026

Opening doors from farm to fork: Why being "scale ready" matters more than being big

Hospitality

Opening doors from farm to fork: Why being "scale ready" matters more than being big

Omelele Mmbo 6 Feb 2026

From TymeBank to GoTyme Bank: A bold new digital-first approach

Banking

From TymeBank to GoTyme Bank: A bold new digital-first approach

4 Feb 2026

Dentsu SSA doubles down on business transformation with key appointments

Digital

Dentsu SSA doubles down on business transformation with key appointments

Issued by Dentsu 3 Feb 2026

5 last-mile shifts set to reshape South African e-commerce in 2026

Logistics & Transport

5 last-mile shifts set to reshape South African e-commerce in 2026

2 Feb 2026

The myth of the January reset

Marketing

The myth of the January reset

Issued by Penquin 30 Jan 2026

Mobile-first shopping dominates as SA's e-commerce surges

Trends

Mobile-first shopping dominates as SA's e-commerce surges

29 Jan 2026

#BizTrends2026 | Colin Campbell of Finchoice: 3 fintech trends to watch

Trends

#BizTrends2026 | Colin Campbell of Finchoice: 3 fintech trends to watch

Colin Campbell 27 Jan 2026

Smart hospitality: How technology is redefining guest experiences in South Africa

Hospitality

Smart hospitality: How technology is redefining guest experiences in South Africa

Boyd Chislett 26 Jan 2026

The future of CX: Why trust and empathy will drive consumer loyalty

CRM

The future of CX: Why trust and empathy will drive consumer loyalty

Liezel Jonkheid 22 Jan 2026

Boudine Henningse, Executive: Operational Effectiveness, Ariston Global

Trends

#BizTrends2026 | Ariston Global's Boudine Henningse: Steering corporate wellness into 2026

Boudine Henningse 21 Jan 2026

#BizTrends2026 | Tom Kaneshige on how CMOs seized strategy in an age of chaos

Marketing

#BizTrends2026 | Tom Kaneshige on how CMOs seized strategy in an age of chaos

Tom Kaneshige 22 Jan 2026

6 trends to help CMOs bridge human intent with machine execution in 2026

Marketing

6 trends to help CMOs bridge human intent with machine execution in 2026

Issued by Incubeta 21 Jan 2026

Are you ready for the CX evolution? Here are the top 5 trends for 2026

Trends

Are you ready for the CX evolution? Here are the top 5 trends for 2026

Bruce von Maltitz 21 Jan 2026

Hotel 430 partners with JRK Training and Sam Hospitality on customer service excellence

Tourism

Hotel 430 partners with JRK Training and Sam Hospitality on customer service excellence

Issued by Sam Hospitality 21 Jan 2026

Image credit: Eskom

Energy

Eskom goes on the road with new Hub-on-Wheels customer service model

20 Jan 2026

Image supplied.

Trends

#BizTrends2026 | Bestmed's Johan Viljoen: How tech is transforming chronic care

Johan Viljoen 19 Jan 2026

Building the future of trade: How TFS is redefining logistics in South Africa

Supply Chain

Building the future of trade: How TFS is redefining logistics in South Africa

Francois Retief, Issued by Takealot Fulfilment Solutions 19 Jan 2026

#BizTrends2026 | Maven Solutions' Beverley Knoesen: A new CIO trend is taking shape

Trends

#BizTrends2026 | Maven Solutions' Beverley Knoesen: A new CIO trend is taking shape

Beverley Knoesen 14 Jan 2026

Branding

How to articulate your brand purpose into a lived experience

Nadia Hearn 13 Jan 2026

How small businesses can decode customer silence

Entrepreneurship

How small businesses can decode customer silence

Liezel Jonkheid 8 Jan 2026

Adheesh Ori, senior director within Accenture Song, South Africa says the South African automotive landscape is clearly evolving, not only through technology or electrification, but in the mindset of the customer behind the purchase (Image source: © 123rf )

CRM, CX, UX

Meeting the South African modern car buyers where the customer experience matches the expectation

Adheesh Ori 8 Jan 2026

The critical role of treasury in SA's e-commerce boom

E-commerce

The critical role of treasury in SA's e-commerce boom

Kevin Ssemwogerere 17 Dec 2025

#BestofBiz 2025: ICT

ICT

#BestofBiz 2025: ICT

17 Dec 2025

Retail's peak period needs a people-first strategy

Retail

Retail's peak period needs a people-first strategy

Ashwin Rajah 12 Dec 2025

Image source: Getty Images

HR Tools & Software

From survey to strategies: How to leverage new labour market insights for talent sourcing

Jackie Launder 10 Dec 2025

Image credit: on Pexels

Medtech

5 ways AI is fast-tracking the evolution of healthcare

10 Dec 2025

Edgars sees profits soar with cutting-edge right-sizing strategy

Retailers

Edgars sees profits soar with cutting-edge right-sizing strategy

8 Dec 2025

Black Friday retail records

E-commerce

Black Friday retail records

Issued by TDMC 5 Dec 2025

Retailers prepare for promising holiday spending in South Africa

Trends

Retailers prepare for promising holiday spending in South Africa

5 Dec 2025

Good governance is the cornerstone of sustainable healthcare

Medical Aid

Good governance is the cornerstone of sustainable healthcare

Kevin Aron, Issued by Stone 4 Dec 2025

Digital skills shift from startup survival to scalable business growth

Entrepreneurship

Digital skills shift from startup survival to scalable business growth

3 Dec 2025

Agrimark expands urban footprint with new Mbombela store

Retailers

Agrimark expands urban footprint with new Mbombela store

2 Dec 2025

3 ways e-tailers can improve checkout conversion

E-commerce

3 ways e-tailers can improve checkout conversion

27 Nov 2025