Customer experience | Bizcommunity

Customer experience | Bizcommunity

News

AI didn’t write this. But it could have.

Digital

AI didn’t write this. But it could have.

Stephen Smith, Issued by Ignition Group 21 hours

Revolutionising customer experience with ExperienceEvaluator - A game changer for CX teams

CRM, CX, UX

Revolutionising customer experience with ExperienceEvaluator - A game changer for CX teams

Issued by Kantar 2 days

Lula celebrates a decade of powering South African SMEs

Fintech

Lula celebrates a decade of powering South African SMEs

Issued by Lula 2 days

Telecoms & Networks

Telkom unveils refreshed brand identity with updated logo

3 days

Ford SA accelerates dealer network growth with R900m investment

Dealers

Ford SA accelerates dealer network growth with R900m investment

21 Jul 2025

Why service matters more than ever: the message from 86% of customers

CRM

Why service matters more than ever: the message from 86% of customers

Bruce von Maltitz 21 Jul 2025

Source: Alan Wilson via

Aviation

Fuel costs, fleet delays push SAA to R354m loss

18 Jul 2025

Helm ranked among top solutions providers in sub-Saharan Africa

CRM, CX, UX

Helm ranked among top solutions providers in sub-Saharan Africa

Issued by Helm 17 Jul 2025

Darling Sweet unveils new online store

E-commerce

Darling Sweet unveils new online store

14 Jul 2025

Source: Supplied. Sergio Barbosa, chief executive officer of FutureBank.

Banking

Agentic AI empowers banks with smart tools for digital-age advantage

14 Jul 2025

Volvo SA appoints new managing director

Dealers

Volvo SA appoints new managing director

10 Jul 2025

Thirst Academy shakes up the industry with nationwide launch of WSET and flagship bar courses

Food & Wine

Thirst Academy shakes up the industry with nationwide launch of WSET and flagship bar courses

Issued by Thirst Bar Services 10 Jul 2025

FMCG

Simba, Coca-Cola, and Sunlight lead the charge in SA's FMCG brand ranking

10 Jul 2025

The finalists were announced on 9 July 2025. Source: Supplied

IAB Bookmarks Awards

All the 2025 Bookmark Awards finalists

9 Jul 2025

Building a values-led business - Why it matters to every generation

Management & Leadership

Building a values-led business - Why it matters to every generation

Issued by Medihelp 8 Jul 2025

The high price of bad CX, and how to avoid paying it

CRM, CX, UX

The high price of bad CX, and how to avoid paying it

Issued by Ignition CX 8 Jul 2025

Disney Africa and Chilliengine, shortlisted for 2025 Mark Award for Comic Con Africa 2024 activation

Marketing

Disney Africa and Chilliengine, shortlisted for 2025 Mark Award for Comic Con Africa 2024 activation

Issued by Chilliengine 7 Jul 2025

Hospitality Industry Think Tank set to boost sustainable tourism

Tourism & Travel

Hospitality Industry Think Tank set to boost sustainable tourism

7 Jul 2025

Woolworths opens new Food Emporium in Cape Town

Retailers

Woolworths opens new Food Emporium in Cape Town

4 Jul 2025

Consistency is Cannes Lions' 2025 mantra

Cannes Lions

Consistency is Cannes Lions' 2025 mantra

3 Jul 2025

Source: Supplied. Jonathan Sinden, Chief Operations Officer: L2D.

Retail & Hospitality Property

How L2D's purpose-driven strategy won 35 prestigious awards at SACSC

1 Jul 2025

Unlock franchise success with the perfect franchisee

Franchising

Unlock franchise success with the perfect franchisee

1 Jul 2025

South Africa’s fibre bottleneck needs a wireless breakthrough

Internet

South Africa’s fibre bottleneck needs a wireless breakthrough

Justin Mackenzie, Issued by VO Connect 27 Jun 2025

The New Generation Awards announces WesBank as its official headline naming sponsor

Youth Marketing

The New Generation Awards announces WesBank as its official headline naming sponsor

Issued by Lavello Marketing Solutions 27 Jun 2025

How to drive customer engagement through data unification in SA

CRM

How to drive customer engagement through data unification in SA

Kunal Badiani 25 Jun 2025

Jet opens new flagship store in Canal Walk

Retailers

Jet opens new flagship store in Canal Walk

23 Jun 2025

Shaun Shehab, lead solutions engineer at Ecentric, says the refund process holds untapped potential to enhance customer experience (Image supplied)

CRM

Taking the pain out of the refund function for retailers and customers

Shaun Shehab 20 Jun 2025

Mall of Africa wins top global award

Retailers

Mall of Africa wins top global award

Issued by Mall of Africa 19 Jun 2025

(Image supplied)

CRM

Customer Experience Africa Awards (CXAs) calls for entries

20 Jun 2025

CEM Africa Summit 2025: Leading the future of customer experience with AI innovation

CRM

CEM Africa Summit 2025: Leading the future of customer experience with AI innovation

Issued by CEM Africa 18 Jun 2025

Source: DC Studio via

Technology

Logistics sector opens new tech-driven career paths for SA’s youth

18 Jun 2025

Source: Archive

Travel

FlySafair launches Lindi, a new AI travel assistant

11 Jun 2025

Consumer insights agency KLA reveals the Quarterly Buzz results for Q1 2025

Research

Consumer insights agency KLA reveals the Quarterly Buzz results for Q1 2025

Issued by KLA 10 Jun 2025

Liezel Jonkheid is the director and founder of the Consumer Psychology Lab. Source: Supplied.

CRM, CX, UX

Transform your business culture through customer experience

Liezel Jonkheid 6 Jun 2025

The missed opportunity of not embracing geospatial science in trade area analysis

Digital

The missed opportunity of not embracing geospatial science in trade area analysis

Issued by AfriGIS 4 Jun 2025

Leading with courage and conviction to shape the future of CX

CRM, CX, UX

Leading with courage and conviction to shape the future of CX

Jeané van Greunen, Issued by Helm 3 Jun 2025

Source: Supplied. Christina Mooki, Head: Medical Partnership Operations at Merchant Capital.

Healthcare

4 key trends driving growth opportunities for pharmacies

Christina Mooki 29 May 2025

Welcome Tomorrow and YOUKNOW tackle Africa’s app retention gap at App Growth Summit Africa

Mobile

Welcome Tomorrow and YOUKNOW tackle Africa’s app retention gap at App Growth Summit Africa

Issued by YOUKNOW Technologies 27 May 2025

Want to scale in the digital economy? Fix your customer experience first

Technology

Want to scale in the digital economy? Fix your customer experience first

Issued by Ignition Group 26 May 2025

Pick n Pay delivers on first year of multi-year recovery plan

Banking & Finance

Pick n Pay delivers on first year of multi-year recovery plan

26 May 2025

Pick n Pay debuts AI-driven app to unify online services

Mobile & Apps

Pick n Pay debuts AI-driven app to unify online services

26 May 2025

Branding

Nigeria's banking brands dominate

26 May 2025

Shaping the future of payments and financial services in Southern Africa

Fintech

Shaping the future of payments and financial services in Southern Africa

Lincoln Mali, Issued by Lesaka 22 May 2025

Frigair 2025: Hervac a major focus area for retail sector

Technology

Frigair 2025: Hervac a major focus area for retail sector

Issued by FRIGAIR EXPO 2025 21 May 2025

Omnichannel retail in South Africa: a hacker's paradise?

Security

Omnichannel retail in South Africa: a hacker's paradise?

Calin Cloete 16 May 2025

$Joe Public, Promise and TBWA\Hunt Lascaris are among the South African agencies that are Pencil and Merit winners in the One Show (Image supplied)$

The One Club for Creativity

One Show winners: Joe Public, Promise and TBWA\Hunt Lascaris

16 May 2025

The rise of the digital showroom: the new frontline for driving car sales

Dealers

The rise of the digital showroom: the new frontline for driving car sales

Mongezi Mtati, Issued by Rogerwilco 15 May 2025