Customer experience | Bizcommunity

Customer experience | Bizcommunity

News

Source: Supplied. Jonathan Sinden, Chief Operations Officer: L2D.

Retail & Hospitality Property

How L2D's purpose-driven strategy won 35 prestigious awards at SACSC

4 hours

Unlock franchise success with the perfect franchisee

Franchising

Unlock franchise success with the perfect franchisee

9 hours

South Africa’s fibre bottleneck needs a wireless breakthrough

Internet

South Africa’s fibre bottleneck needs a wireless breakthrough

Justin Mackenzie, Issued by VO Connect 27 Jun 2025

The New Generation Awards announces WesBank as its official headline naming sponsor

Youth Marketing

The New Generation Awards announces WesBank as its official headline naming sponsor

Issued by Lavello Marketing Solutions 27 Jun 2025

How to drive customer engagement through data unification in SA

CRM

How to drive customer engagement through data unification in SA

Kunal Badiani 25 Jun 2025

Jet opens new flagship store in Canal Walk

Retailers

Jet opens new flagship store in Canal Walk

23 Jun 2025

Shaun Shehab, lead solutions engineer at Ecentric, says the refund process holds untapped potential to enhance customer experience (Image supplied)

CRM

Taking the pain out of the refund function for retailers and customers

Shaun Shehab 20 Jun 2025

Mall of Africa wins top global award

Retailers

Mall of Africa wins top global award

Issued by Mall of Africa 19 Jun 2025

(Image supplied)

CRM

Customer Experience Africa Awards (CXAs) calls for entries

20 Jun 2025

CEM Africa Summit 2025: Leading the future of customer experience with AI innovation

CRM

CEM Africa Summit 2025: Leading the future of customer experience with AI innovation

Issued by CEM Africa 18 Jun 2025

Source: DC Studio via

Technology

Logistics sector opens new tech-driven career paths for SA’s youth

18 Jun 2025

Source: Archive

Travel

FlySafair launches Lindi, a new AI travel assistant

11 Jun 2025

Consumer insights agency KLA reveals the Quarterly Buzz results for Q1 2025

Research

Consumer insights agency KLA reveals the Quarterly Buzz results for Q1 2025

Issued by KLA 10 Jun 2025

Liezel Jonkheid is the director and founder of the Consumer Psychology Lab. Source: Supplied.

CRM, CX, UX

Transform your business culture through customer experience

Liezel Jonkheid 6 Jun 2025

The missed opportunity of not embracing geospatial science in trade area analysis

Digital

The missed opportunity of not embracing geospatial science in trade area analysis

Issued by AfriGIS 4 Jun 2025

Leading with courage and conviction to shape the future of CX

CRM, CX, UX

Leading with courage and conviction to shape the future of CX

Jeané van Greunen, Issued by Helm 3 Jun 2025

Source: Supplied. Christina Mooki, Head: Medical Partnership Operations at Merchant Capital.

Healthcare

4 key trends driving growth opportunities for pharmacies

Christina Mooki 29 May 2025

Welcome Tomorrow and YOUKNOW tackle Africa’s app retention gap at App Growth Summit Africa

Mobile

Welcome Tomorrow and YOUKNOW tackle Africa’s app retention gap at App Growth Summit Africa

Issued by YOUKNOW Technologies 27 May 2025

Want to scale in the digital economy? Fix your customer experience first

Technology

Want to scale in the digital economy? Fix your customer experience first

Issued by Ignition Group 26 May 2025

Pick n Pay delivers on first year of multi-year recovery plan

Banking & Finance

Pick n Pay delivers on first year of multi-year recovery plan

26 May 2025

Pick n Pay debuts AI-driven app to unify online services

Mobile & Apps

Pick n Pay debuts AI-driven app to unify online services

26 May 2025

Branding

Nigeria's banking brands dominate

26 May 2025

Shaping the future of payments and financial services in Southern Africa

Fintech

Shaping the future of payments and financial services in Southern Africa

Lincoln Mali, Issued by Lesaka 22 May 2025

Frigair 2025: Hervac a major focus area for retail sector

Technology

Frigair 2025: Hervac a major focus area for retail sector

Issued by FRIGAIR EXPO 2025 21 May 2025

Omnichannel retail in South Africa: a hacker's paradise?

Security

Omnichannel retail in South Africa: a hacker's paradise?

Calin Cloete 16 May 2025

$Joe Public, Promise and TBWA\Hunt Lascaris are among the South African agencies that are Pencil and Merit winners in the One Show (Image supplied)$

The One Club for Creativity

One Show winners: Joe Public, Promise and TBWA\Hunt Lascaris

16 May 2025

The rise of the digital showroom: the new frontline for driving car sales

Dealers

The rise of the digital showroom: the new frontline for driving car sales

Mongezi Mtati, Issued by Rogerwilco 15 May 2025

Location Bank’s CSA platform wins award at Siinda Digital Marketing and Innovation Awards in Germany

Digital

Location Bank’s CSA platform wins award at Siinda Digital Marketing and Innovation Awards in Germany

Issued by Location Bank 14 May 2025

Spar2U gains ground as SA embraces efficient township delivery

Retail

Spar2U gains ground as SA embraces efficient township delivery

14 May 2025

Shantanu Narayen is the first person to receive this award.

Cannes Lions

#Cannes2025: Adobe's Shantanu Narayen becomes Cannes Lions' first Creative Champion of the Year

14 May 2025

HER Power, Africa’s Transformation: Insights for women breaking barriers in tech

Technology

HER Power, Africa’s Transformation: Insights for women breaking barriers in tech

Issued by ALX 13 May 2025

Marketing Indaba welcomes L&G Consultancy as conference sponsor

Marketing

Marketing Indaba welcomes L&G Consultancy as conference sponsor

Issued by Cadek Media 13 May 2025

Spar Group launches Spar Mobile

Telecoms & Networks

Spar Group launches Spar Mobile

13 May 2025

Heineken Beverages reiterates Tavern Transformation Programme

FMCG

Heineken Beverages reiterates Tavern Transformation Programme

Issued by Heineken Beverages 9 May 2025

Consultancies are eating agencies’ lunch, and they're not slowing down

Digital

Consultancies are eating agencies’ lunch, and they're not slowing down

Shaune Jordaan, Issued by Hoorah Digital 8 May 2025

Homechoice empowers staff with training programme

Training

Homechoice empowers staff with training programme

5 May 2025

The power of omnichannel

Marketing

The power of omnichannel

Issued by Red October Technologies 5 May 2025

Enter the 2025 Diners Club SA Barista of the Year competition

Food & Wine

Enter the 2025 Diners Club SA Barista of the Year competition

5 May 2025

Helm wins for AI and automation at the Business Excellence Awards

Artificial Intelligence

Helm wins for AI and automation at the Business Excellence Awards

Issued by Helm 30 Apr 2025

Ogilvy SA won four Warc Awards 2025 - Middle East Africa including gold for its Bread of the Nation campaign for AB InBev SA

Advertising

Ogilvy wins all SA’s Warc Awards 2025 - Middle East and Africa

29 Apr 2025

Why franchise education should be non-negotiable

Franchising

Why franchise education should be non-negotiable

29 Apr 2025

Instant delivery: How SA logistics is transforming to meet consumer demands

Logistics & Transport

Instant delivery: How SA logistics is transforming to meet consumer demands

Robin Fredericks 25 Apr 2025

Securex South Africa 2025: Making retail security smarter, safer, and more efficient

Security

Securex South Africa 2025: Making retail security smarter, safer, and more efficient

Issued by Securex 2025 24 Apr 2025

Pedros and bpSA partner for drive-through experience in Centurion

FMCG

Pedros and bpSA partner for drive-through experience in Centurion

14 Apr 2025

Is it the end of traditional CX and the rise of consumer dictatorship?

CRM

Is it the end of traditional CX and the rise of consumer dictatorship?

Dheeraj Gowrie 9 Apr 2025

Advertising

Ogilvy SA top African agency in the Warc Effectiveness Awards 2025 shortlist

8 Apr 2025

Spar partners with Vida e Caffè for in-store coffee experience

Food & bev. services

Spar partners with Vida e Caffè for in-store coffee experience

4 Apr 2025

The power of in-store advertising for alcohol retailers

Retail Marketing

The power of in-store advertising for alcohol retailers

Issued by Smart Media 4 Apr 2025