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April 2018 - current Stores Manager
Tsebo Zimbabwe site ops
RESPONSIBILITIES
• Zimplats mine business partners guest welcome and liason, to help make their stay as comfortable as possible
• Work assignment, supervision and weekend duty management
• Procurement, issuing and accounting of goods and service stocks for food production and rooms replenishing
• Preparation of weekly financial records
• Forecasting and planning for village production needs and guest turnover
• Reconciliation of production and revenue accrued against stock movement
• Guest feedback analysis and complaint handling.
• Organizing and managing meetings, conferences, banquets etc
• Sustainable operations management
• Specific business project research

NOV 2016 - APR 2017 Banqueting Officer
Manna Safari Lodge, Glen Lorne

RESPONSIBILITIES

• Marketing and selling conference and banqueting facilities
• setting up for functions, workshops and team building activities
• Providing highly professional and efficient service
• inventory and stock control
• Confirming and following up on bookings for functions
• Events preparation and management
• Training and development of staff
• Managing your food and beverage team
• Scheduling reservations
• Operating the facilities profitably

NOV 2011 - FEB 2015 Bars Supervisor
Harvard café, rand airport, Germiston

RESPONSIBILITIES

• Generating new business for functions and activities
• Providing highly professional and efficient service
• preparation cocktails, shooters and other drinking menus
• Cash-up, inventory and stock control
• Confirming and following up on bookings for functions
• Events preparation and management
• Training and development of staff

JAN 2010 to JUN 2011 Banqueting Manager Trainee
Elephant hills resort Victoria Falls

RESPONSIBILITIES

• Organizing and overseeing functions, tours and meetings for clients at the hotel
• Organizing and overseeing the travel arrangements and planning the clients' tours and generally organizing their events
• Liaising with the various departments and organizations so as to cater for clients needs and preferences
• Duty rooster and shift management in liaison with banqueting manager
• Customer liaising, taking care of clients queries and returns
• Sourcing new clientele and continuing to ensure current clientele continue to use our facility for their various meetings and touring itineraries

JUN 2009- DEC 2009 Junior Banqueting and Tours Coordinator Elephant Hills Resort, Victoria Falls

RESPONSIBILITIES

• Conducting customer consultations and conducting video demonstrations of our vast product range
• Conducting sales of product and follow up for customer feedback
• Generate consumer base and find new clientele
• Reporting to sales manager on sales & bookings and update them on events calendar
• Internal liaison on the requirements of the functions to be held at the hotel e.g. communicating with chef and purchasing office on food required by the guests.