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    The Salesforce World Tour attracted over 2,000 attendees.
    Salesforce world tour comes to SA with $5.8bn growth projected 
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    Understand what customers value, rather than price

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    A clever way to improve service delivery

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    Africa's changing shopping trends allow e-tailers to meet evolving expectations

      5 Jan 2023

    Source: ©ammentorp via
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      4 Jan 2023

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    Source © Park Grand For many people, the annual shopping extravaganza is a critical time for brands to encourage, and reward, loyalty among their customers
    The power of impact games in building brand loyalty and trust

      23 Dec 2022

    Image supplied.
    What does the ideal customer look like?

      22 Dec 2022

    Source © Everything Possible 71% of consumers feel more strongly about the hybrid experience that blends physical and digital interaction with companies
    Current CX strategies for winning and retaining customers fall short

    22 Dec 2022

    #BestofBiz 2022: Retail
    #BestofBiz 2022: Retail

    12 Dec 2022

    Source:
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    Livestream mall launches in South Africa

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    Tian Horn, Hyland account manager, Southern Africa. Source: Supplied
    Keep personalisation from getting creepy - the 5 points of data rule

      25 Nov 2022

    Source: ©Olga Yastremska -
    Hyper personalisation, enhanced CX pivotal to Black Friday e-commerce campaigns

      24 Nov 2022

    Source:
    Mobile commerce to take pride of place this Black Friday

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    Source: Supplied
    Cape Union Mart Group relaunches loyalty programme

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    Source: Clicks
    South Africa's most popular loyalty programmes revealed for 2022

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    Source: ©marushy -
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    How digital tech, ambience and sustainability drive in-store shopper behaviour

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    Retail innovation rising above economic turbulence
    Retail innovation rising above economic turbulence

      19 Oct 2022

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    SA's top loyalty programmes for 2022 revealed

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    4 ways to increase store traffic by tapping into the spirit of ubuntu
    4 ways to increase store traffic by tapping into the spirit of ubuntu

      13 Oct 2022

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    5 key trends that will impact e-commerce in 2023

    29 Sep 2022

    4 things small businesses can do to keep the trust of their customers
    4 things small businesses can do to keep the trust of their customers

    23 Sep 2022

    Source © World Orgs Builders have launched a brand-new benefits programme, Builders+
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    22 Sep 2022

    Omnichannel retail: Are your online and offline experiences consistent?
    Omnichannel retail: Are your online and offline experiences consistent?

      19 Sep 2022

    H&M launches science and tech initiative to empower female students in SA
    H&M launches science and tech initiative to empower female students in SA

    15 Sep 2022

    Source: © Vadim Guzhva Employee branding is a critical component of the customer experience
    Employee branding: Critical to customer experience

      14 Sep 2022

    25 years in, nearly 450 stores later - the secret sauce behind The Crazy Store's success
    25 years in, nearly 450 stores later - the secret sauce behind The Crazy Store's success

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    Planning guide for retailers ahead of the 2022 holiday shopping season
    Planning guide for retailers ahead of the 2022 holiday shopping season

      7 Sep 2022

    What's driving online shopping among SA's low-income consumers?
    What's driving online shopping among SA's low-income consumers?

      6 Sep 2022

    Source: Supplied.
    AI now powers Capitec's customer engagement

    2 Sep 2022

    Source © Denis Putilov Craig Hannabus is inspired by a talk on CX at the recent CEM Africa 2022 summit
    A novel CX concept: we are government's customers

      29 Aug 2022

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    Source: ©ammentorp via
    The metaverse offers challenges and possibilities for the future of the retail industry

     4 Jan 2023

    Source: © Yan Krukau Brand resilience comes from the depth of your relationship with clients
    The importance of brand resilience

    30 Dec 2022

    Source © Park Grand For many people, the annual shopping extravaganza is a critical time for brands to encourage, and reward, loyalty among their customers
    The power of impact games in building brand loyalty and trust

     23 Dec 2022

    Image supplied.
    What does the ideal customer look like?

     22 Dec 2022

    Source © Everything Possible 71% of consumers feel more strongly about the hybrid experience that blends physical and digital interaction with companies
    Current CX strategies for winning and retaining customers fall short

    22 Dec 2022

    #BestofBiz 2022: Retail
    #BestofBiz 2022: Retail

    12 Dec 2022

    Source:
    5 retail predictions ahead of the holiday season

    29 Nov 2022

    Livestream mall launches in South Africa
    Livestream mall launches in South Africa

    29 Nov 2022

    Tian Horn, Hyland account manager, Southern Africa. Source: Supplied
    Keep personalisation from getting creepy - the 5 points of data rule

     25 Nov 2022

    Source: ©Olga Yastremska -
    Hyper personalisation, enhanced CX pivotal to Black Friday e-commerce campaigns

     24 Nov 2022

    Source:
    Mobile commerce to take pride of place this Black Friday

    22 Nov 2022

    Source: Supplied
    Cape Union Mart Group relaunches loyalty programme

    17 Nov 2022

    Source: Clicks
    South Africa's most popular loyalty programmes revealed for 2022

    8 Nov 2022

    Source: ©marushy -
    Trends paving the way for the future of retail in Africa

     4 Nov 2022

    How digital tech, ambience and sustainability drive in-store shopper behaviour
    How digital tech, ambience and sustainability drive in-store shopper behaviour

    25 Oct 2022

    Retail innovation rising above economic turbulence
    Retail innovation rising above economic turbulence

     19 Oct 2022

    SA's top loyalty programmes for 2022 revealed
    SA's top loyalty programmes for 2022 revealed

    14 Oct 2022

    4 ways to increase store traffic by tapping into the spirit of ubuntu
    4 ways to increase store traffic by tapping into the spirit of ubuntu

     13 Oct 2022

    5 key trends that will impact e-commerce in 2023
    5 key trends that will impact e-commerce in 2023

    29 Sep 2022

    4 things small businesses can do to keep the trust of their customers
    4 things small businesses can do to keep the trust of their customers

    23 Sep 2022

    Source © World Orgs Builders have launched a brand-new benefits programme, Builders+
    Builders launches Builders+ benefits programme

    22 Sep 2022

    Omnichannel retail: Are your online and offline experiences consistent?
    Omnichannel retail: Are your online and offline experiences consistent?

     19 Sep 2022

    H&M launches science and tech initiative to empower female students in SA
    H&M launches science and tech initiative to empower female students in SA

    15 Sep 2022

    Source: © Vadim Guzhva Employee branding is a critical component of the customer experience
    Employee branding: Critical to customer experience

     14 Sep 2022

    25 years in, nearly 450 stores later - the secret sauce behind The Crazy Store's success
    25 years in, nearly 450 stores later - the secret sauce behind The Crazy Store's success

     8 Sep 2022

    Planning guide for retailers ahead of the 2022 holiday shopping season
    Planning guide for retailers ahead of the 2022 holiday shopping season

     7 Sep 2022

    What's driving online shopping among SA's low-income consumers?
    What's driving online shopping among SA's low-income consumers?

     6 Sep 2022

    Source: Supplied.
    AI now powers Capitec's customer engagement

    2 Sep 2022

    Source © Denis Putilov Craig Hannabus is inspired by a talk on CX at the recent CEM Africa 2022 summit
    A novel CX concept: we are government's customers

     29 Aug 2022

    E-commerce sector generating bulk of consumer complaints - Ombud
    E-commerce sector generating bulk of consumer complaints - Ombud

    25 Aug 2022

    Source:
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     25 Aug 2022

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    23 Aug 2022

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    #NedbankIMC2022: Relevancy the new frontier for retail growth

     4 Aug 2022

    Source:
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     2 Aug 2022

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    SA's top 5 consumer trends and what they mean for your business

     28 Jul 2022

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    Retailers...listen to your customers but stay within the law

     18 Jul 2022

    5 digital innovation trends enabling better customer journeys
    5 digital innovation trends enabling better customer journeys

     12 Jul 2022

    Source: Supplied
    Diageo buys flavour-matching AI tech company Vivanda

    7 Jul 2022

    Source: Women on Wheels https://www.womenonwheels.co.za/ Women on Wheels]] Junk Mail Marketplace's online auction has sold almost R30m worth of stock from car auctions
    Junk Mail: From print to online

    7 Jul 2022

    The evolution of omnichannel retail
    The evolution of omnichannel retail

    30 Jun 2022

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