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Biz Takeout's

Episode 183: The rapid evolution of Customer Experience Management and the CEM Africa Summit.

Date: 28 Jul 2016
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Creating great customer service to elevate business

Good customer service forms the basis of a successful business to consumer organisation, for though the customer is not always right, he or she has the power to make or break a company's reputation...

14 Jul 2016

Disruption through the on-demand economy

Disruptive technologies, such as Airbnb and Uber, are changing the way business is done through the on-demand economy, which is the immediate real-time provision of goods and services...

1 Jul 2016

Strat planning for client service and non-planners: Cape Town, 10 April

A one-day course for client service to fulfil their role more effectively will take place in Cape Town on 10 April. The course is also suitable for PR practitioners as well as those who do not have planning as a line function.

Issued by Stratplanning 3 Apr 2013

Zim business launch customer service organisation

Zimbabwe's private sector has launched the Institute of Customer Services (ICS) as the country grapples with poor quality products and service delivery due to an economic crisis now in its ninth year.

By Dumisani Ndlela 7 May 2008