Jed+Hewson | Bizcommunity

Results for Jed+Hewson

News

#BestofBiz 2016: ICT

ICT

#BestofBiz 2016: ICT

12 Dec 2016

Tech-savvy contact centres essential for higher learning institutions

ICT

Tech-savvy contact centres essential for higher learning institutions

Jed Hewson 30 Sep 2016

Customer experience management means nothing without measurement

ICT

Customer experience management means nothing without measurement

Jed Hewson 17 Aug 2016

Are you managing the people or the tech?

ICT

Are you managing the people or the tech?

Jed Hewson 23 May 2016

ICT

Is your contact centre a brand building or grudge centre?

17 May 2016

Omni-channel call centre dos and don'ts

ICT

Omni-channel call centre dos and don'ts

Jed Hewson 16 Mar 2016

1Stream founders - Bruce von Maltitz and Jed Hewson

ICT

Contact centres must adapt to changing digital landscape

10 Feb 2016

Why e-commerce companies need to reassess the 'traditional' call centre

Retail

Why e-commerce companies need to reassess the 'traditional' call centre

8 Jul 2015

Don't be blinded by the buzzwords

ICT

Don't be blinded by the buzzwords

19 May 2015

Marketing & Media

Is your call centre doing justice to your brand?

Jed Hewson 17 Mar 2015

Why small contact centres need cloud

ICT

Why small contact centres need cloud

22 Jan 2015

Partnering local cloud technology providers makes sense

ICT

Partnering local cloud technology providers makes sense

15 Dec 2014

Finance

Multi-channel call centres can improve debt collection rates

Jed Hewson 3 Sep 2013

Marketing & Media

Who is calling the shots in your call centre?

Jed Hewson 13 Aug 2013

ICT

What the Kings of Cloud have in common

Jed Hewson 11 Jun 2013

ICT

Hosting is the norm, not the exception

Jed Hewson 16 Apr 2013

Retail

Moving call centre agents back home

Jed Hewson 27 Aug 2012

ICT

1Stream offers integration with Salesforce.com

7 Oct 2011