Simphiwe is an experienced customer service personnel and has been with various companies and an institution. He has worked on various industries such as educational, retail, gaming and hospitality, with each industry he has gained experience and skills.
2015 - 2017 Customer Service - Call Centre Agent The Foschini Group, Parow East ? Assisting customers with accounts queries, card replacements and conflict resolution. ?Liaising with other internal departments with inquiries regarding to customer's accounts. ?Assisting store staff with account transactions.
2006 - 2014 Guest Service Attendant GrandWest Casino and Entertainment, Goodwood ?Customer Service Gaming liaison, assisting clients with gaming machine inquiries, mini-jackpots and jackpots. ?Most Valued Guest liaison, assisting clients with cards and account inquiries. ?Hotel Accomodation liaison, assisting customers telephonically with hotel bookings. ?Control Room Operator, assisting gaming floor and the technical department personnel as well as surveillance department.
